Remarkable service with a twist that distinguishes you from your competition can create an indelible impression and enchant your clients.. Look for evidence of enchantment, times when you have enjoyed exemplary service in your daily life, and reach for ways that you can incorporate enchantment into your own luxury real estate marketing practice.
Saint Alexandra’s Day (Alexandra’s Name Day) provided the perfect opportunity to seek out evidence of enchantment marketing. We googled “the best steak house in Thousand Oaks” (nearby Santa Barbara and close to Malibu) and found an entire page dominated by great reviews of Mastro’s. Since we very rarely order beef we wanted to find the best place.But we were seeking an restaurant just outside of town so we could turn it into a new adventure.
Mastro’s, we discovered, has multiple locations in Arizona, Nevada, California and Illinois. It definitely lived up to its reviews. Here are some of the quality cues that lead us to a very favorable opinion of this fine establishment:
We were served an assortment of scrumptious artisan breads that were fresh out of the oven. That could have been a meal unto itself. Our favorite was the pretzel bread.
Our server reminded us of a European professional waiter who really knew his wines. We were allowed to taste a couple of them prior to ordering and the dialogue was educational.
He was equally knowledgable about the extensive menu. He had definite personal opinions about it when asked.
We ordered creamed spinach and the crunchiest snap peas as our vegetables. We asked if the creamed spinach was made with bacon. Our server said, “No. But, everything tastes better with bacon”, and he disappeared only to return with some of the best bacon we had ever tasted.
We did not order dessert. But, we were presented with an enormous slice of St. Alexandra’s Names Day cake and a side of whipped cream that must have been more than a pint. With only room for a couple of nibbles, we were more than delighted.
When we left the restaurant, the valet brought our car and handed us some bottled water for the road with the Mastro’s logo on the bottle. We had previously been given a shopping bag with handles to cary three box full of food items that we could not finish.
Seek out quality cues, evidence of enchantment marketing in peripheral aspects of your life, not just in your field. Get a sense of how it feels when you are treated exceptionally well. Then incorporate as many ways as possible to enchant your clients. It will put a twist in your marketing approach that will help you to standout from your competition.
This blog posting has been provided by Ron and Alexandra Seigel, the Language of Luxury Community Founders and managing partners of Napa Consultants, International, the leading luxury real estate strategic marketing firm. They specialize in personal and company branding, luxury real estate website design and social media marketing. Photos courtesy of Ron and Alexandra.